Refund policy

The terms and conditions listed below are ("policy", "policies", "terms") are effective December 29th, 2023 between KorK ("we", "us", "our") the customer ("you", "your", "customer", "consumer", "KorKey") By using this site ("https://www.korkstl.com") you agree that these terms are legally binding. You also agree to abide by, and accept, our terms and conditions with use of our website.

General Terms & Conditions

👉We reserve the right to modify or update these terms at any time. We promise to communicate anytime these terms are modified. Communication may occur via social media and or newsletter. The most recent date of modification can be found at the top of this page. You have the right to visit this page as often as necessary to check for any changes as well.

👉We reserve the right to modify all prices and products at any time.

👉By using our site, you grant us permission to utilize your information for improving your quality of service with us. The information mentioned previously can include, and is not limited to, your full legal name, birthday, phone number, email and payment information.

👉All offline and online album sales count toward Billboard Charts.

👉All subscription based payments are processed via the payment method authorized for us to use by you the consumer. These payments are automated and must be cancelled using proper protocols and procedures. For assistance with cancelling any subscription, please contact us here. Cancellations can not be completed in person or over the phone.

👉We will never process a payment without the express consent of the customer. All non-subscription based payments require consumer consent.

👉All light sticks are unboxed, reviewed, and inspected by our quality control team offline and online.

General Online & Offline Return Policy

👉We do not accept returns, or offer refunds, on any order ("purchase", "order") due to duplicate purchase, buyer's remorse, or manufacturer error. All sales are final.

👉All orders will be completely processed once all items in the order are available and ready. We recommend ordering pre order items separately to avoid processing delays.

👉 All pre order merchandise will arrive at our store 3 to 14 business days after an items official release in Korea unless otherwise stated (excluding weekends).

👉We recommend purchasing pre order items as early as possible to increase chances of securing benefits. All benefits are distributed chronologically on a first come, first served basis.

👉 Please enter all shipping information accurately to avoid delivery complications. Once an order has been processed, shipping information can not be altered. If you need to update your delivery information, please contact us before your order is processed.

Online Order Processing & In-Store Pickup

👉All in-store pickup ("offline") orders require a processing time of 1 to 7 days (excluding weekends).

👉Our flagship store (located at 1150 Saint Louis Galleria, Saint Louis Missouri 63117) currently has normal store hours of 10 am CST to 7 pm CST Monday through Saturday and 11 am CST to 6 pm CST Sundays. All processed offline orders will be available for pickup during the previously mentioned hours of operation only. All communications regarding your order will be sent during our hours of operation. This also includes any communications that may occur on social media via direct messaging.

👉Offline orders will not be released until all processing has completed. Please do not arrive to the store until you receive email confirmation that your order has been processed and is ready for pickup.

👉All offline orders may only be released if the customer has provided a valid form of I.D. to our offline staff upon attempting to pick up an order. Valid forms of I.D. include a non-expired Driver's License, a non-expired State I.D., or a non-expired passport. The name of the customer must match the name provided by the customer on the order or the name of the authorized recipient provided to us by the customer. Order numbers, and other methods not mentioned above, will not be accepted and the order will not be released.

👉Processing may be delayed due to large volume orders or major holidays. If your order will be delayed, we will notify you via the email associated with your order.

👉All in-store pickup orders can be held in store for up to 30 calendar days including weekends and non-major holidays.

👉In-store pickup orders must be secured (or picked up) by the customer whose name is associated with the order. Orders may only be released to customers who are 16 years of age or older. Our offline staff will not release any order to customers that are not 16 years of age or older.

👉An authorized recipient may be assigned to the order as many times as necessary prior to the order's claim deadline. To assign an authorized recipient, please call our store (314.937.8142) or contact us here.

👉Claim deadlines for any order can be extended without cost to the customer up to an additional 7 days after the original claim deadline. These extensions will only be offered upon request from the customer. Deadline extensions may only be offered one time per order.

👉Offline orders that are not claimed by the claim deadline will be cancelled without refund.

👉Offline inventory quantities may not match online (in-store) quantities. Our online shop and offline store(s) operate independently and may not always have the same amount of inventory on hand. For information regarding online inventory, please contact us here.

Online Order Processing & Shipping

👉All online orders require a processing time of 3 to 7 business days (excluding weekends).

👉Our online store currently has operating hours of 10 am CST to 7 pm CST Monday through Saturday and 11 am CST to 6 pm CST Sundays only. All communications regarding your order will be sent during our hours of operation. This also includes any communications that may occur on social media via direct messaging.

👉Processing may be delayed due to large volume orders or major holidays. If your order will be delayed, we will notify you via the email associated with your order.

👉 Online inventory quantities may not match offline (in-store) quantities. Our online shop and offline store(s) operate independently and may not always have the same amount of inventory on hand. For information regarding online inventory, please contact us here.

👉Our goal is to process orders as fast as possible. In the event of delayed order processing, exceeding 30 calendar days, assuming the order has not been shipped and is still in our possession, we will offer a full refund to the customer and cancel the order without penalty to the customer. This policy is null and void if the order has been shipped.

👉Once orders have shipped, and tracking numbers have been provided, we are no longer responsible for your order. Please contact your selected shipping provider for information regarding tracking your package(s).

👉We will not replace orders that are lost, stolen or damaged at the cause of the shipping provider as we are no longer liable for an order once it has shipped from our store to the customer.

👉We are not liable for any additional fees (such as that of customs tax) that may occur while the products are in transit from our store to the customer's provided destination. It is the responsibility of the customer to pay for, in full, any fees that may be issued by the delivery service once the package has been shipped. Please consult your shipping carrier for further assistance. 

👉All posters are shipped in poster tubes. If your order contains posters and non-poster products, you will receive two separate packages or more depending on the size of your order. Poster tubes may require additional shipping costs to be paid.

Online Retruns & Exchanges

👉In the event of a fraudulent cancellation, we reserve the right to reclaim unsealed merchandise from the customer. If the merchandise can not be returned unsealed, the payment for the merchandise shall be due immediately. If the customer refuses to pay, we reserve the right to forward the case to collections. All shipping costs, if applicable, must be paid by the customer who committed said crime. All fraudulent actions are punishable by law and may be subject to legal action.

Manufacturer Error

👉All merchandise is sold in factory or new condition unless otherwise specified.

👉Packaging may become damaged in transit to or from our warehouse. Damage may also occur in transit to or from the customer's delivery address. Damage to the product's packaging does not indicate damage to the product(s).

👉All products are inspected thoroughly prior to distribution. If the product is low stock and the only stock available has damage, the customer will be contacted via email or phone before the order is processed to discuss fulfillment solutions.

👉We are not liable for any damages or defects that may have occurred to the products after the order is fulfilled.

👉 We are not responsible for missing components or inclusions due to manufacturer error

👉Although we are not responsible for missing components regarding merchandise, we want to provide a positive shopping experience. With this in mind, we will accept a claim of faulty or defective merchandise. To submit a claim, please contact us here.

Privacy Policy

👉All information provided to us by you related to orders or subscription based services is securely kept in our systems for the strict use of optimizing your experience with us. We do not, and will not, sell your information to 3rd Party companies.